這間花店是我朋友的朋友是店(心花怒放，http://www.heart-flowers.com)，第一次光顧是2008年，我是非常滿意的，所是才有在2009年的第二次光顧。我並沒有想過會出甚麼問題的，直到收花的朋友告訴我那毋忘我，我才知道出了岔子 – 我訂的花根本沒有毋忘我！朋友把照片傳給我，我喜歡的iris沒有了，竟然換了毋忘我！
我便打電話到花店去問，花店的人才告訴我iris沒有貨還是其他的原因，我都已經忘記了，但我清楚地向她反映了我的不滿：如果你不能給我要的花，妳應該給我打個電話，告訴我有關情況，讓我考慮一下應該怎樣處理，而不是自把自為，如果我的朋友不喜歡毋忘我，哪我怎樣才好？而且要我自己在事後才發現，哪不是太離譜了嗎？
至於今次，都是我太蠢太仁慈，我怎麼知道一間店是可以錯完再錯？同樣地，我被蒙在鼓裡，都是收花的朋友把照片傳給我，我才知道又出事。今次我電郵那店，對話如下：
From me:
I have to say I am disappointed again.
I have no clue where the green ball has gone.
This is the second time that my order doesn’t match the description and photos. I am definitely not ordering from your shop anymore.
From the florist:
really really sorry miss p,
我們不是希望你願諒,亦不敢要你再光顧,因都是我們有錯,不過希望告知你事情經過......前晚師父發現Green Ball fell 得可緊要,我想客人收到的花一值 Fall down, 一定更不好,只好叫師父把5支粉佳人玫瑰加到10支......,Green Ball not in season,供應少
死得很快,來貸只2天己經要全數報銷,希望你諒解,真的很對不起!!!
From me:
I would be really surprised if a florist did not know what is not in season when I made the order. Even if you found that out later, is it that difficult to contact me and let me know what's gone wrong and let me consider ordering something else? Does a customer always have to find out from the recipient that the order is changed? It happened last time that your shop changed the flowers without telling me and I thought i reflected my dissatisfaction clearly already.
way too disappointed.
I would be really surprised if a florist did not know what is not in season when I made the order. Even if you found that out later, is it that difficult to contact me and let me know what's gone wrong and let me consider ordering something else? Does a customer always have to find out from the recipient that the order is changed? It happened last time that your shop changed the flowers without telling me and I thought i reflected my dissatisfaction clearly already.
way too disappointed.
你仲敢幫襯？
.JPG)
No comments:
Post a Comment